Overview
This document sets out the responsible gaming framework that applies to all guests at Shorelines Slots at Kawartha Downs, located at 1382 County Road 28, Fraserville, Ontario. The facility operates under the regulatory authority of the Alcohol and Gaming Commission of Ontario (AGCO) and within the gaming management structure of the Ontario Lottery and Gaming Corporation (OLG). Great Canadian Entertainment administers day-to-day operations on behalf of Ontario Gaming East Limited Partnership.
Responsible gaming at this facility is a mandatory component of the operating licence. The requirements reflect obligations set by the AGCO, OLG policy, and independent accreditation standards. All guests are expected to be aware of the rules and resources described in this document before and during their visit.
Regulatory Framework
Shorelines Slots at Kawartha Downs holds a gaming registration issued by the AGCO. The AGCO is the independent provincial regulator responsible for licensing and enforcing standards across casino gaming, alcohol service, horse racing, and private cannabis retail in Ontario.
OLG, as the provincial Crown corporation that conducts and manages gaming in Ontario, sets responsible gambling policies that apply to all facilities operating under its framework. The OLG Responsible Gambling and My PlayBreak Policy governs how the facility informs players, supports those at risk, and administers voluntary self-exclusion.
The facility has received RG Check accreditation from the Responsible Gambling Council (RGC), an independent non-profit organization. RG Check certification confirms that the facility meets recognized standards for player information, staff training, and harm-minimization practices.
Minimum Age Requirement
The minimum legal age to enter the gaming area and participate in any gaming activity at Shorelines Slots at Kawartha Downs is 19 years, in accordance with Ontario law.
Guests who appear to be under the required age may be asked to provide valid government-issued photo identification before being permitted access. Staff are authorized to refuse entry or remove any individual who cannot confirm that they meet the minimum age requirement. This rule applies at all times during operating hours.
Self-Exclusion Program
OLG administers a voluntary self-exclusion program called My PlayBreak. This program allows any individual to formally request exclusion from gaming facilities operating under OLG’s framework, including Shorelines Slots at Kawartha Downs.
Key points regarding self-exclusion include:
- Enrollment is voluntary and initiated by the individual.
- Once enrolled, the individual is prohibited from entering the gaming area for the duration of the exclusion period selected.
- Self-exclusion does not automatically cancel any existing player accounts or related memberships; individuals must take additional steps to address those separately.
- Attempting to enter a gaming facility while under a self-exclusion agreement is a violation of the terms of the program and may result in removal from the premises.
- The facility and its staff are not responsible for identifying every excluded individual on every visit, but reasonable measures are in place to support enforcement.
To enroll in My PlayBreak or to obtain information about the program, guests may speak with staff on-site during operating hours or contact OLG directly through official OLG channels.
Player Information and On-Site Resources
The facility is required to make responsible gaming information available to all guests. This includes information about the nature of gaming, the odds associated with slot machines, and resources for individuals who may be experiencing difficulties related to gambling.
Printed materials and signage are available throughout the facility. Staff members are trained to provide information about responsible gaming resources and to direct guests to appropriate support services when requested.
Guests seeking assistance or information during a visit may approach any staff member on the floor or contact the facility by telephone at 705-939-2400 during operating hours, which are daily from 10:00 AM to midnight.
Staff Responsibilities
All staff at Shorelines Slots at Kawartha Downs receive training in responsible gaming practices as part of their employment requirements. This training covers recognition of signs of problem gambling, appropriate responses, and the procedures for directing guests to available support resources.
Staff are not authorized to provide personal financial advice or to intervene in a guest’s gaming decisions beyond the scope of responsible gaming protocols. Staff are required to respond to requests for information, to enforce age verification rules, and to support the self-exclusion program as directed by facility management and OLG policy.
Obligations of Guests
Guests visiting Shorelines Slots at Kawartha Downs are expected to:
- Comply with the minimum age requirement and provide identification when requested.
- Respect the terms of any self-exclusion agreement they have entered into.
- Refrain from providing false information to staff or attempting to circumvent access controls.
- Conduct themselves in accordance with the facility’s rules and applicable Ontario law.
The facility reserves the right to refuse entry or remove any guest who does not comply with these obligations.
Compliance and Oversight
The AGCO conducts ongoing oversight of gaming facilities in Ontario, including periodic inspections and audits. Operators are required to maintain records and demonstrate compliance with all applicable standards. Non-compliance may result in regulatory action, including licence conditions, fines, or suspension.
OLG retains a portion of gross gaming revenue from facilities such as Shorelines Slots at Kawartha Downs on behalf of the Province of Ontario. These funds support public programs including healthcare, education, and social services. The host municipality, the Township of Cavan Monaghan, also receives periodic host-community payments from OLG based on gaming revenues generated at the facility.
Contact Information
For questions related to responsible gaming, self-exclusion, or facility access, guests may use the following contact:
- Telephone: 705-939-2400
- Address: 1382 County Road 28, Fraserville, Ontario, K0L 1V0
- Hours: Daily, 10:00 AM to 12:00 AM (midnight)
For matters related to OLG policy, self-exclusion enrollment, or regulatory complaints, guests should contact OLG or the AGCO directly through their respective official channels.